 |
 |
Maxine K. of Ammon, ID Thank you for all your help getting this refund and for your fast response to my problem. All the group at Crucon has been amazing help with this and, thanks to them, I will certainly use Crucon when cruising again.
…We just returned from our back-to back-to back Caribbean cruises and I wanted to let you know that everything went perfectly. The gratuities were paid and the onboard credits were in place. After some of the issues that we've had with online travel agents in the past, I'll admit I was a bit skeptical. However, everything went as we were promised it would with absolutely no issues. Please give my thanks to [the CruCon Customer Service Department] also…
My name is Jacqueline... We made our first booking through [a CruCon Agent] for the 20 day transatlantic on HAL's new ship. Our friends booked as well. I have to confess, I was a bit nervous to deal with an internet company for the first time. [The Agent] was very reassuring, answered all my questions and we booked. Normally, I do not need anything (unless I get offered an upsell). My husband and I are very experienced cruisers and we tell our friends everything they need to know. So, I thought why not? After all, I don't need service (I did not have a high expectation on the service end). Firstly, there was a mix up with my name. I probably did not explain to [The Agent] that I had two last names clearly enough. When I emailed her to try to get my docs fixed, [A CruCon Customer Service Representative] answered very quickly and had the matter rectified within minutes. And told me what to do next time I booked with Crucon. I was happy to have that straightened out so quickly as the name must match my passport. That was great service, but now I am really impressed. Due to an issue on my last HAL cruise, HAL decided they should give us a future obc. How nice. But their letter said that the travel agent had to contact to confirm and make arrangements for my next cruise. I knew [the Customer Service Rep] was who I should go to so I sent off an email and the letter from HAL. She emailed me at the end of that day advising she was waiting to hear from HAL, the next day to advise HAL needed at least a week as it was new and she would follow up. Then I got an email from her saying it may take HAL two weeks, but no worries, she would make sure that this was added to my records so we could take advantage of it. I emailed her back to thank her and apologized for being high maintenance. She went out of her way in her reply telling me that this is the easiest thing for her to do and not trouble and all, happy to help, etc. and rest assured it would be there and she would confirm with me when it was. As I say, I have cruised a lot. As far as I am concerned, I am getting BETTER service from [CruCon] than the last few T.A.'s I have tried who were in our area. I have been very impressed and [the Customer Service Rep] has erased any misconception I might have had about service from and dealing with Crucon. She is a pleasure to deal with, very prompt and very helpful. Thanks to her service, I know this will not be our last booking with Crucon (or other friends who cruise with us). Forgive the long email, but I was in the service industry for years and when you get good service it really is appreciated. Thank you very much from both my husband and myself.
Dear Ms. Cleary: Having just caught up with our jetlag and loose ends at home, my wife – Karen C. – and I would like to send you this letter of appreciate for our May Transatlantic Cruise on the Celebrity Century. This “perfect cruise” combined the price, cruise line, destination and atmosphere that we all hope for but seldom achieve. To top it all the presence of your ambassadors…and their constant good cheer made it that much more enjoyable. We are particularly appreciative of the unexpected special invitation to the Murano Specialty Restaurant and the additional companionship we enjoyed during dinner with them and the other frequent CruCon passengers. All three ambassadors deserve a special kudos and we look forward to sharing future cruises with them. We fully expect to maintain our relationship with your company which started a few years ago with Pat and continues now with [our new agent].
Crucon is a fantastic deal -- I will book with you again. Also, I appreciated your willingness to work with price drops; that makes all the difference.
[Your Representative] in Customer Service was extremely helpful in answering questions and arranging an air deviation. It was a pleasure working with her.
4/19/2010 Celebrity Mercury We were very satisfied with the quality of service from CruCon and the service [onboard]. The price that we paid for our trip was terrific. Thanks a bunch for all of the help.
I LOVE CRUCON, GREAT AGENTS!
My husband and I were fortunate to "find" your company awhile back, and have been very satisfied with your service since we started booking our cruises through your agency, plus we've referred you to friends of ours who now also use you… I just wanted to let you know "you" are much appreciated. People don't always take the time anymore to express their appreciation and thanks, but I'm not one of them.....so a big thank you for your continuing great service. You can be sure we'll stay with you! 4/19/2010 Celebrity Mercury My husband and I are using CruCon for the very first time for our Apr. 19 sailing to the Panama Canal on Celebrity Mercury. I have had the most refreshing professional experience dealing with [your agent] who we made our initial reservation with and also [your customer service representative] in Customer Service. These two delightful and professional women have made our pre-voyage stress free from the very start.  Mary T. New Castle, DE 4/22/2010 Cunard QM2 I would just like to let you know how helpful your service rep…has been to my husband and me in making sure everything is going smoothly for our upcoming voyage on the QM2.
2/22/2010 HAL Noordam We rarely write letters in praise of good employee performance, because we expect great service from the vendors we have chosen. There is a time, however, when extra-ordinary service should be recognized. We are writing today in our praise of [your agent] who has exceeded our expectations on our Noordam cruise sailing February 13, 2010. She has managed to upgrade our balcony cabin “4” levels on a ship that is sold out. She also did this for all our traveling companions. This is just one example of premium service [she] has given us over the years. We were fortunate to meet her during a transatlantic cruise in September 2007. We will go out of our way to sail with her again. We recommend CruCon to all our friends and will continue to use your services for all are future sailings. Keep up the good work; CruCon is staffed by many excellent employees. 2/8/2010 Ruby Princess My wife and I recently completed a 10 day Princess cruise we arranged through you. I just wanted to let you know that everything went well. There were no problems with transfers, accommodations, or anything else you arranged. The price was as good as I ever saw elsewhere. Anytime things go off as planned with no hitches I feel that is all anyone can ask for. Thanks.
1/14/2010 RCCL Explorer of the Seas I just wanted you to know how happy I have been with Crucon’s service. Everyone has been great. In particular, [your customer service agent] has been fantastic. We had several special needs for physically challenged people in our group, and [she] took care of everything and made our pre trip preparation very easy. She was always available for us. I will be calling you guys again. Your prices are fair and your customer service is great. I hope [your customer service agent] gets recognized for her great customer service. Thank you Karen and Joe H. Center Line, MI 1/02/2010 RCCL Oasis of the Seas Crucon was great. Can't wait to use them again. We will be back. 2/18/2010 Ruby Princess We recently booked our 20th cruise and wanted Cru Con to know how pleased we are with our cruise agent… She is an absolute pleasure to deal with. Her cruise knowledge, dedication to her customers and prompt attention to detail are second to none. Her customer service skills are the BEST! We've referred friends and family to [her] and they rave about her as well. She is a major asset to your company and a major reason we will continue to book all our cruises with Cru Con. Thank you so much! Emil and Lori W. Fort Lauderdale, FL 12/04/2009 Celebrity Equinox As frequent cruisers on Celebrity Cruise Line, we would like to take this opportunity to inform you of the magnificent work being done by CRUCON. For the last three years you they have been our exclusive travel agent and have never failed to exceed our expectations. Their service and professionalism is unmatched in the industry. They will always go the extra mile for complete customer satisfaction. We would be remiss if we did not single out [two very special CruCon employees] for the extraordinary efforts they exhibit on our behalf.
Looking forward to many happy cruises and a long lasting relationship in the future.
Dear Friends at CruCon; On behalf of our group of six couples, I would like to thank each one of you for a fantastic cruise we just completed. Because of your very professional and responsive help, everything worked out wonderfully for our cruise. This cruise (transatlantic on Celebrity Summit from Barcelona on November 28, 2009) was the second time this year we booked together through CruCon after our South American cruise in Jan. 2009. We are already looking into booking our next cruise with our favorite cruise company, CruCon. Thank you again and have a happy holiday season! Spencer and Mary Ann B. Murrells Inlet, SC …Thank you for answering our questions so quickly, so completely and also for the positive manor in which they were handled. Having spent my whole career in customer service I complement you. Your efforts could be noted in the text books as examples of excellent service. We look forward to working with you again. Frank and Karen H. Ruidoso, CA The Higgins crew is back from the cruise and, all things said and done, we had a fine time…Look forward to booking another trip before long- we like lots of sea days and if there are any great deals in the pipeline, let us know. Kind regards and thanks again! Joe and Denise H. Buchanan, MI I just wanted to Thank You at CruCon for making our cruise so enjoyable. The wine and strawberries were an extra bonus! We had a great time. The new Carnival Dream is a beautiful ship. Thanks so much! Georgia and Philip M. Springfield, NJ …I want to say thank you for all the information CruCon was able to give me…Thank you very much for taking the time and answering all my questions. Your company went above and beyond my expectations and I will definitely be using you in the future and highly recommend you and your company to my friends and business associates. John and Carmie R. Lincoln, CA Just a brief note of thanks to CruCon staff for arranging our Mexican Riviera cruise aboard the Norwegian Sun, October 23 to November 3, 2009. Everything went according to plan, even the magnificent weather. The ship and crew were great and most accommodating. And the price was right. You folks were efficient and most kind and patient in working with our group, ensuring that we had a successful voyage and we are most appreciative. Thanks again for incredibly good service. “Skeets” and Rosemary L. Champlin, MN This e-mail should start your week off with a smile! Rosemary and I (and [our friends] who we sent to you) enjoyed our 12 day Mediterranean Cruise on the Azamara Journey 100%. It was FANTASTIC! …Everything that CruCon promised on the total Azamara package that Rosemary and I purchased was delivered as promised. ..It was a perfect travel event! We thank you for your expertise and the reliability of CruCon as an internet cruise agent. Please keep us aware of any future Azamara “deals” as we will only cruise with them in the future! …We have cruised with four other cruise lines and worked with 3 other internet companies. NOTHING compares with what you, Azamara and CruCon did for us. Thank you so much… Stanley F. …Thank you and CruCon for your excellent service. I will continue to use your company whenever possible. Currently we are booked via CruCon for a spring cruise. I have had nothing but positive experiences dealing with you and the rest of the CruCon organization. Tracy Z. of Phoenix, AZ 5/22/09 Celebrity Infinity Very satisfied with both the cruise and the Crucon service. I found this deal to Alaska on TravelZoo and told my mother, brother & sister-in-law, and my sister-in-law told her sister and husband. We all booked it. Our trip was fabulous! Thomas L. of Issaquah, WA Great service and follow up by CruCon. Really appreciated it. Dede G. of Mt. Dora, FL 3/08/09 Holland America Westerdam [My agent] did an amazing job in setting up the reservation and having everything cross-referenced with my brother and his wife. It is great to let CRUCON do the work! Thank you. Marilyn T. of Quispamsis, New Brunswick Canada 3/9/09 Brilliance of the Seas Very, very. pleased with Cru Con! Keep up the good work! We have booked a lot of cruises with CruCon and our agent…has always been wonderful!!! Susan L. of Swarthmore, PA 4/4/09 Celebrity Summit …As always, great service with CruCon. [My agent] was professional, friendly and accommodating. Thank you. Robin B. of Regal Park, NY 3/8/09 NCL Jade We had a wonderful trip. We were very happy with the exceptional value we received on this cruise. We will definitely be booking with you again.
We just had the opportunity to book a cruise through your web site and just wanted you to know that your representative…called us in a timely manner and answered all of our questions. Then on the following day after the quote, we talked to her again and there again she was most helpful. We updated our reservations and attained insurance etc. The forms were emailed promptly and sent back as soon as we received them. In this day and time customer service is hard to find. It is nice to have someone who seems she really cares…
[Our ‘CruCon Customer Service Specialist’] was great and super helpful in the Betty H. of Mansfield, TX 1/18/09 Voyager of the Seas Our CruCon agent...was excellent. We were somewhat hesitant to book
This was our first cruise experience and it was excellent. We felt we picked the right Wanted to express our heartfelt thanks to you Judy for making our cruise Carol M. of Glendale, AZ 1/10/09 Norwegian Star Everything was perfect. Thank you very much. Carolann and Joseph H. of West Nyack, NY 1/09/09 Celebrity Galaxy I found booking with CruCon easy and recommended [CruCon] to several passengers onboard the Galaxy. Mae C. of Knowlton, Quebec City Canada 1/04/09 Celebrity Infinity We love having a CruCon Ambassador onboard. We have met [several Ambassadors] and loved them all.
Alex is great. We appreciate his help ondinner seating of our group of 16 persons [while onboard].
We are extremely pleased with CruCon's service and appreciated the extra coupons for wine Our hats are off to CruCon. We had the fortunate pleasure of meeting Judy Leighton on a cruise in 2007.
She immediately impressed us with her personality, professionalism, and ability to make things happen. When we returned home she put us in touch with Michelle Nai. Ever since then our cruising preparations We hope to continue sailing with CruCon and loving our time on the high seas for many years to come. Keep up the great work!!! Cheryl and George K. of Staten Island, NY 8/31/08 Caribbean Princess We are writing to let you know how happy we have been with the exceptional service afforded us by all the great people at CruCon. It has been a pleasure dealing with all you guys these past 14 years; and we look forward to continuing this valuable relationship for the next 14 plus! In addition, we would like to mention that others who have booked with you, through our recommendation, have also been very pleased with your fine service. You have given us terrific deals, important information, have always been prompt in returning our calls with all of our sometimes “silly” questions; and everyone there has always been most helpful, courteous, and professional. THANK YOU Sarah, Mel, Deirdre, Judy, and all the other CruCon representatives for making all our cruises so enjoyable. P.S. The only improvement you guys could make is to move your office to Staten Island!!!
My wife and I have been on over 40 cruises and have booked with different agencies as well as directly with cruise lines. However, we have never found an agency with a better combination of price and customer service than CruCon. CruCon’s Loyalty Program and special offers are exceptional. Furthermore, the staff is very knowledgeable, professional, courteous and polite. The customer service is unparalleled. Each employee we have talked with has had a pleasant demeanor, has been able to quickly and efficiently resolve any issues with a cruise line and has left us with the feeling that they really want to help. Needless to say, this is both comforting and reassuring. CruCon has so clearly enhanced our cruising experience that we have highly recommended them to our friends. In short, we feel at home with CruCon and have no plans to leave.
Dear CruCon, We wanted to write a brief message to let you know how much we have enjoyed working with Bob D. over the past year or so. After working with Bob to iron out some wrinkles with our first cruise, which we had made the mistake of booking directly through the cruise line, we learned how invaluable it is to have a knowledgeable travel agent on our side to guide us through all of the details from initial booking through sailing. Since our first cruise in May 2007, we have booked six additional cruises with Bob’s assistance and have never failed to be impressed by his hard work, dedication and professionalism. He always responds to our inquiries promptly, no matter how trivial they are, and has always gone “above and beyond” in securing our preferred cabins at competitive rates, often while providing additional amenities such as pre-paid gratuities or an on-board credit. Because of our wonderful experiences with CruCon, and with Bob in particular, we frequently recommend your agency to friends and family members considering booking a cruise. In fact, there is no one else we would even consider entrusting our cruise bookings to!
cruises with Celebrity. As we now prepare for our next two cruises, I realize just how important a part in this you and Sandy and the entire CruCon family have played in all of this. Ever since we first met CruCon, over 30 cruises ago, we have been not only wonderfully impressed but blown away by your complete knowledge of our needs, keeping us up to date on 'what's out there' and the great way that you and your entire staff have handled ALL of the details for us from the opening booking thru the day we leave the ship.
Prior to meeting you, we had used several different agencies in booking our 30 or so pre CruCon cruises. I can't think of any one of those previous cruises where there wasn't some level of 'misunderstanding,' confusion or just 'outright misinformation,' and now as I look back on our experiences with ALL of the many, many cruises that we have booked with you and CruCon, there has yet to be the first 'glitch'! I am sure that if there is ever a day when the first 'glitch' would happen, you would handle that with the same perfection that you have done since the first day Paulette and I were lucky enough to meet you and Sandy! Another thing that we are so appreciative of is the fact that you give all of our friends and family that we have recommended and sent over to CruCon, the great same service and attention that you give to us. We greatly look forward to breaking the 100 mark in cruises -- and each and every one of them on the way there, thru you and the CruCon 'family.' We not only treasure our relationship with you, but of even more importance, the warm friendship that came with it.
Thanks for being such a big part in our cruising life. Betty & Don C. Sun City Center, FL 4/13/08 RCCL Mariner Of The Seas After 32 cruises, my husband and I now consider ourselves “seasoned cruisers”. At this point, we wanted to take the opportunity to tell you how much we enjoy working with CruCon…we started with CruCon as a customer many years ago and have been with you ever since. Actually, we would not even consider going with another company. There are many reasons for CruCon as our choice and I would like to share some of those reasons with you.
Diane D. Jacksonville, FL I have used CruCon for over 10 years and have always received superb and professional customer service. My husband and I have sailed at least twice yearly all over the world and always enjoy the excellent service we receive from Laura Griffin. She absolutely excels in her role with her superior knowledge and [she] always strives to get a fantastic rate when we are booking our next cruise. We are already booked on the Pacific Princess 2008 world cruise and know that Laura has arranged for everything to be as perfect as always. I have referred friends, family, and even strangers to CruCon and they are amazed by the service and prices that they receive… As far as I am concerned, CruCon is the only agency that I will ever use to book my cruises. Once again, we were so pleased with both our recent cruise on the Navigator of the Seas and the booking made through Crucon. [Our agent] is a wonderful representative and has always been professional, efficient, and very helpful. From start to finish, she followed our reservation. She notified us when an upgrade from a promenade room to a balcony room became available at minimum cost. We were pleasantly surprised when she let us know that we received a complimentary upgrade in the room class. She expedited the cancellation for my brother, who had to have unexpected coronary by-pass surgery... [Our agent] has always responded immediately to any questions I may have about cruises and trip insurance. She is amazing! I have the highest respect and confidence in both CruCon and [our agent] even though all contact has been through phone calls and emails. Our balcony room, key to the Concierge Club, and wonderful weather all helped to make a great vacation. But the personal attention we received from [our agent] certainly made our time away worry-free. I have mentioned our satisfaction with family and friends and hope that they choose CruCon (and [our agent]) for planning their next vacation. There is no company that offers more amenities and better prices. Thank you once again for providing us with a little bit of heaven during the dark days of winter.
Ron R., Darien, IL
4/19/08 Serenade Of The Seas
My family and I have been booking our cruise vacations with CruCon for more than ten years. During that time, CruCon’s expert staff has consistently furnished us with their superior knowledge and great prices, but most importantly their cruise counselors have always provided outstanding customer service, and have always taken the time needed to make certain that everything is just perfect for each and every cruise we book. Their professional attitude, commitment to excellence, and dedication to meeting our needs is what separates them from the cruise agencies we have used in the past. We look forward to continuing our relationship with CruCon for many years to come, and wish them much continued success. Terry T., Isle of Palms, SC
2/09/08 Majesty Of The Seas
CruCon, to borrow a quote from Carnival Cruise Lines, “Is Simply The Best”. I have booked over 16 cruises with Sandy and her magnificent staff since 1996. Thanks to them, I’ve sailed the seven seas on almost every cruise line with small and large groups of friends without a hitch. Are you looking for the very best price, friendly and courteous service from professional agents, who always get it right? Save yourself money, time, hassle and hidden fees. CruCon is my only agency for cruise travel. Robert and Mary Ellen V., Warwick, RI Face it, there’s no such thing as a bad cruise, just some that are better than others. And some cruise brokers are better than others as well, which we’ve discovered after twenty six cruises. We stumbled upon CruCon and the helpful Carrie chasing the elusive “great deal” and got great service as an unexpected extra. She was the only agent ever to thank us and offer an “amenity” for our loyalty. Now our son is her client!
|
