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As we continue to navigate through this year and receive
notifications of additional sailing cancellations, global
suspensions, and redeployments, we are receiving lots of
questions. Below, we've put together a list of the most common
questions we're receiving in hopes that we'll save you the time
of waiting for a call back from one of our representatives.
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Q:
My sailing has been cancelled by the cruise line, what are my
options?
A:
If your booking is active at the time that the sailing is
cancelled by the cruise line you have a few options: You can
opt for a refund of the amount paid or choose to take a Future
Cruise Credit (FCC) to use on your next cruise. You can also
of course, book another cruise for a later date.
Q:
If I have already applied my FCC and the cruise line cancels
the sailing, what happens to them?
A:
The cruise line will automatically reinstate the FCC for
future use. Expirations dates will vary by cruise line once
reinstated. If multiple FCC's were applied, the FCC may be
reissued as one FCC for the total amount.
Q:
I qualify for a refund, but how do I request it?
A: Within the cancellation notification email that you receive
from the cruise line, there will be a link to an online form
to request a refund. Be sure to read the email in its entirety
to ensure you are within the request time frame and
guidelines.
Q:
I would like to receive an FCC, how do I request it?
A:
The cruise line will automatically generate an FCC for
reservations that have not opted to receive a refund instead.
The FCC will be generated and attached to your past passenger
number and original booking number within 30-60 days.
Q:
Why is it taking so long to receive my refund?
A: As the CDC releases new guidelines in which the cruise lines
must abide, causing additional cancellations, the increase in
refund requests is resulting in a delay in the receipt of the
refund. Most cruise lines are now within 30-60 days, but some
may take longer to process. If your refund is not received
within this timeframe, please contact our Customer Service
Department to look into further.
Q:
I contacted the cruise line to ask some questions on my
reservation, but they said that I needed to contact my travel
agent; why?
A: From the beginning, we do everything we can to ensure you are
getting the best deal and service. CruCon crafts every
promotion differently, and the cruise line is not aware of
some of the factors of a reservation until very close to
sailing. Because of this, the cruise line cannot answer some
of the questions you may have pertaining to your booking,
which is why the cruise line advises to contact your travel
agent.
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For The Most Up To Date Information, Use The Link Below
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